| Code | Description | Remedy |
| 10001 | Window sensor circuitry not operating correctly. | Check window sensor switch. Check that the sensor cable is connected to the front panel PCA. |
| 10011 | Bail sensor indicates the bail is up when it should be down. | Use the bail sensor test to help troubleshoot. |
| 10012 | Bail sensor indicates the bail is down when it should be up. | Use the bail sensor test to help troubleshoot. Check for a sticky sensor flag. |
| 10013 | Bail is falling down (missing the detent). | Check for Mechanical problems. Perform the Bail Calibration. |
| 10020 | ROM test failure. | Replace EPROMs. Replace main PCA. |
| 10021 | DRAM test failure. | Replace main PCA. |
| 10022 | Swath RAM test failure. | Replace main PCA. |
| 10023 | EEROM test failure. | Replace EEROM. Replace main PCA. |
| 10024 | Pen interface ASIC test failure. | Replace main PCA. |
| 10025 | Communication failure between the main and servo processors. Communication occurs through the processor support ASIC. | Replace main PCA. |
| 10026 | Servo interrupts not occurring or not reaching the mainprocessor through the processor support ASIC. | Replace main PCA. |
| 10027 | Error inservo drive calculations. | Replace main PCA. |
| 10028 | Error inEEROM checksum calculations. | Replace or clear EEROM. Replace mainPCA. Perform all calibrations. Press Enter to temporarily clear. |
| 10029 | Error inEEROM write. | Replace or clear EEROM. Replace mainPCA. Perform all calibrations. |
| 01002a | RS-232-C loopback test failure. | Replace main PCA. |
| 01002b | Centronics test failure. | Replace main PCA. |
| 01002c | Servo processor communication error. | Replace main PCA. |
| 01002f | DRAM test failure. | Replace main PCA. |
| 010030, 010031 | Failed communications betweenthe carriage and mainprocessors. | For all OlOO3X codes, check trailing cable connections and continuity. If needed, replace the main PCA or the carriage assembly. |
| 10032 | Carriage ASIC test failure. | Refer to 010030. |
| 10033 | Pen interface ASIC and carriage ASIC link test failure. | Refer to 010030. |
| 10040 | Error detected in X-axis servo feedback loop. | Check X-encoder, encoder cable, main PCA. |
| 10041 | Error detected in Y-axis servo feedback loop. | Check encoder strip, carriage assembly, trailing cable, main PCA. |
| 10050 | Uppermost SIMM indicates a failure. | Replace uppermost SIMM. |
| 10051 | Next to uppermost SIMM indicates a failure. | Replace next to uppermost SIMM. |
| 10052 | Both upper and lower SIMMs indicate a failure. | Replace both upper and lower SIMMs. |
| 10080 | RS-232-C data overflow. | Data byte was not read before another was entered into the UART. Replace main PCA. If problem remains report the firmware problem to the HP Response Center or the nearest HP Sales and Support Office. |
| 020001, 020002 | Firmware problem. Bad EPROMS. | For all 2XXXX errors, report the firmware problem to the HP Response Center or the nearest HP Sales and Support Office. Note conditions before the error occurred. Include system configuration in the report. |
| 30000 | X-axis shutdown. | All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis. Refer to SERVO CONTROL SYSTEM FAILURES in this chapter. |
| 30001 | Y-axis shutdown.. | Refer to code 030000. |
| 30002 | Y-axis friction too high | Refer to code 030000. |
| 30003 | Y-axis failure | Refer to code 030000. |
| 30010 | Excess friction in pen capping assembly | Check mechanical parts in pen capping assembly for binding. |
| 04xxxx | MIO interface error. | If an MIO is installed, check the MIO setup. Then replace the MIO. |
| 05xxxx | Plotter system errors found. | MIO problem is indicated. The most likely cause is the main PCA or the interconnect PCA. Replace the interconnect PCA. Replace the main PCA. |
| 60111 | Line sensor LED not bright enough. | The optical sensor on the carriage has failed to locate lines drawn during the pen calibration routine. Reduce the ambient light. If the media is not clean and reflective, change the media. If the lines are faint, replace the pens. Clean lenses. Replace LED. Use the Edge detect test, found in the service menu, to help troubleshoot. |
| 60302 | Large final residual correction. | Refer to code 060111. |
| 0700xx | Could not calibrate for the drop detect sensor location. | Check that the sensor and the sensor drop detect sensor location. housing are properly aligned. Check that the service station cover is correctly seated over the sensor housing. Check that the sensor housing opening is clear of obstructions. Use the Pen nozzle and Drop detect tests, found in the service menu, to help troubleshoot. Use the Drop detect calibration, found in the service menu to recalibrate the position of the sensor. Check the drop sense cable connections. Replace the drop sensor. |
| 0f0000 | Firmware error. | Notify the HP Response Center or the nearest HP Sales and Support Office. |
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