Code | Description |
00 | YZ part of the System Error Code or Warning Possible for customer to perform action Replace |
01 | YZ part of the System Error Code or Warning Possible for customer to perform action Reseat/Reconnect/Clean/Adjust (manually) |
01.0:YZ | XX part of the System Error Code or Warning HCI queue does not end after 2 seconds. |
01.1:YZ | XX part of the System Error Code or Warning NVM backup: not found, read, write or read back error. |
01.2:YZ | XX part of the System Error Code or Warning Print Mech PCA fault or NVM backup failure. |
02 | YZ part of the System Error Code or Warning Possible for customer to perform action Calibrate/Adjust (using automatic process) |
02.1:YZ | XX part of the System Error Code or Warning Encoder seems to be wrong. |
02.2:YZ | XX part of the System Error Code or Warning Problem with the Carriage PCA. |
03 | YZ part of the System Error Code or Warning Possible for customer to perform action Power off and restart the printer |
03:YZ | XX part of the System Error Code or Warning Problem with Power Supply Unit. |
04 | YZ part of the System Error Code or Warning Possible for customer to perform action Upgrade system firmware |
05 | YZ part of the System Error Code or Warning Possible for customer to perform action Upgrade driver or computer software |
05.1:YZ | XX part of the System Error Code or Warning CPU Fan is stopped or burnt. |
06 | YZ part of the System Error Code or Warning Possible for customer to perform action Add accessory |
06:YZ | XX part of the System Error Code or Warning Main NVM failure - not detected, read/write failed or readback error. |
07 | YZ part of the System Error Code or Warning Possible for customer to perform action Escalate |
08 | YZ part of the System Error Code or Warning Possible for customer to perform action Send plot again |
08:YZ | XX part of the System Error Code or Warning Problem with the Front Panel. |
09 | YZ part of the System Error Code or Warning Possible for customer to perform action Wrong part installed |
10 | YZ part of the System Error Code or Warning Qualified personnel assistance required Replace |
11 | YZ part of the System Error Code or Warning Qualified personnel assistance required Reseat/Reconnect/Clean/Adjust (manually) |
11:YZ | XX part of the System Error Code or Warning Trailing Cable does not seem to be detected. |
12 | YZ part of the System Error Code or Warning Qualified personnel assistance required Calibrate/Adjust (using automatic process) |
12.n:YZ | XX part of the System Error Code or Warning Carriage & PCA Main doesn’t detect pens. |
13 | YZ part of the System Error Code or Warning Qualified personnel assistance required Power off |
14 | YZ part of the System Error Code or Warning Qualified personnel assistance required Upgrade system firmware |
15 | YZ part of the System Error Code or Warning Qualified personnel assistance required Upgrade driver or computer software |
16 | YZ part of the System Error Code or Warning Qualified personnel assistance required Add accessory |
17 | YZ part of the System Error Code or Warning Qualified personnel assistance required Escalate |
18 | YZ part of the System Error Code or Warning Qualified personnel assistance required Send plot again |
19 | YZ part of the System Error Code or Warning Qualified personnel assistance required Wrong part installed |
21.1:YZ | XX part of the System Error Code or Warning Service Station servo shutdown. |
21:YZ | XX part of the System Error Code or Warning Fail moving Service Station. |
22.0:YZ | XX part of the System Error Code or Warning ISS Left BPS0 error.(Supplies 0, 1, 2). |
22.1:YZ | XX part of the System Error Code or Warning ISS Left BPS1 error.(Supplies 3, 4, 5). |
24:YZ | XX part of the System Error Code or Warning Ink Setup failure( Ink Delivery System (IDS) Tubes purge failed). |
26.n:YZ | XX part of the System Error Code or Warning Order of Ink Supplies incorrect. (color = n) |
27:YZ | XX part of the System Error Code or Warning An error has occurred in Printhead detection. |
29.n:YZ | XX part of the System Error Code or Warning An error has occurred in Printhead detection. |
31:YZ | XX part of the System Error Code or Warning An error has been detected with the cutter. |
38:YZ | XX part of the System Error Code or Warning An error has been detected with the Media Output Tray. |
41.1:YZ | XX part of the System Error Code or Warning Electrical fault or current limit in Media-Axis Motor |
41:YZ | XX part of the System Error Code or Warning Electrical fault or current limit in Media-Axis Motor. |
42:YZ | XX part of the System Error Code or Warning Electrical fault or current limit in Scan-Axis Motor. |
44:YZ | XX part of the System Error Code or Warning Fan Electrical fault, or not connected |
45:YZ | XX part of the System Error Code or Warning An error with the Rewinder System has been detected |
47:YZ | XX part of the System Error Code or Warning Star wheels motor error |
48:YZ | XX part of the System Error Code or Warning PPS system failure |
51:YZ | XX part of the System Error Code or Warning Window Sensor failure |
52:YZ | XX part of the System Error Code or Warning The printer has detected a problem with the Drop Detector |
55:YZ | XX part of the System Error Code or Warning Problem with the Line Sensor. The printer has detected a failure to access Line Sensor EEPROM). |
56:YZ | XX part of the System Error Code or Warning Drive roller analog encoder sensor fail or calibration failed. |
58:YZ | XX part of the System Error Code or Warning The Line Sensor of the printer is not functioning correctly. Either the Line Sensor shutter has failed to open, there is a failure to communicate with the Line Sensor, the Line Sensor is not calibrated correctly, or the firmware is not compatible with the Line Sensor |
61:YZ | XX part of the System Error Code or Warning The file format is incorrect and the Printer cannot process the job. |
62:YZ | XX part of the System Error Code or Warning PC Interface |
63:YZ | XX part of the System Error Code or Warning Input/Output problem through the Network Card. |
64:YZ | XX part of the System Error Code or Warning Input/Output problem through the USB Port. |
65:YZ | XX part of the System Error Code or Warning Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error. |
66:YZ | XX part of the System Error Code or Warning Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded. |
67:YZ | XX part of the System Error Code or Warning Input/Output problem through a Firewire Port. |
68:YZ | XX part of the System Error Code or Warning Loss of engine counters tracking. |
71:19 | XX part of the System Error Code or Warning Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together. |
71:YZ | XX part of the System Error Code or Warning Out of memory failure. |
72:YZ | XX part of the System Error Code or Warning Generic Firmware error. |
73:YZ | XX part of the System Error Code or Warning Servo Error. |
74.1:YZ | XX part of the System Error Code or Warning Error uploading media profile update file. |
74:YZ | XX part of the System Error Code or Warning Error uploading firmware update file. |
75.1:YZ | XX part of the System Error Code or Warning Preventive Maintenance Kit #1 counter active (Scan Axis Components ,Ink Supply Tubes, Trailing Cable, Carriage). |
75.2:YZ | XX part of the System Error Code or Warning Preventive Maintenance Kit #2 counter active. |
75.3:YZ | XX part of the System Error Code or Warning Preventive Maintenance Kit #3 counter active (Cutter Assembly). |
75.4:YZ | XX part of the System Error Code or Warning Preventive Maintenance Kit #4 counter active. |
76:YZ | XX part of the System Error Code or Warning Hard disk drive is full. |
77:YZ | XX part of the System Error Code or Warning Web access application. The web server is not functioning correctly. |
78.1:YZ | XX part of the System Error Code or Warning Media settings area missing in media settings file. |
78:YZ | XX part of the System Error Code or Warning Borderless printing not possible. Setting ignored. |
79.1:YZ | XX part of the System Error Code or Warning Recoverable firmware error that does not stop the printing process. |
79:YZ | XX part of the System Error Code or Warning Generic Firmware error. |
81.1:YZ | XX part of the System Error Code or Warning Problem finding the Drive Roller zero. |
81:YZ | XX part of the System Error Code or Warning Problem with paper advance. |
84:YZ | XX part of the System Error Code or Warning Back tension servo shutdown (roll feeding). |
85:YZ | XX part of the System Error Code or Warning Problem finding the Drive Roller zero. |
86:YZ | XX part of the System Error Code or Warning Possible Paper Jam. |
87:YZ | XX part of the System Error Code or Warning Problem finding the Scan-axis encoder reading. |
93:YZ | XX part of the System Error Code or Warning Unable to pressurize the Ink Delivery System. |
94.1:YZ | XX part of the System Error Code or Warning Profiling algorithm failed. |
94:YZ | XX part of the System Error Code or Warning Color calibration Error. |
98:YZ | XX part of the System Error Code or Warning Automatic backup print mode enabled. |
XX.n:YZ.m | Error Codes Format • XX: Subsystem or process (2 digits). • n: Subsystem or process index (if more than one used in the product) – optional. e.g. Identify the Ink Supply (color and number). • Y: Who should perform the action (1 digit) – (0 for User or 1 for Service Engineer). • Z: Action to perform (1 digit). • m: additional actions/information to consider (1 digit) – Optional. |