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CodeDescription
00

YZ part of the System Error Code or Warning

Possible for customer to perform action

Replace

01

YZ part of the System Error Code or Warning

Possible for customer to perform action

Reseat/Reconnect/Clean/Adjust (manually)

01.0

XX part of the System Error Code or Warning

Main PCA/Electronics module

01.1

XX part of the System Error Code or Warning

Add-on Electronics module (printmech)

01.2

XX part of the System Error Code or Warning

Print Mech PCA

01.3

XX part of the System Error Code or Warning

Main PCA-Print Mench PCA

02

YZ part of the System Error Code or Warning

Possible for customer to perform action

Calibrate/Adjust (using automatic process)

02.1

XX part of the System Error Code or Warning

Carriage PCA

02.2

XX part of the System Error Code or Warning

Carriage PCA

03

XX part of the System Error Code or Warning

Power supply

03

YZ part of the System Error Code or Warning

Possible for customer to perform action

Power off and restart the printer

04

YZ part of the System Error Code or Warning

Possible for customer to perform action

Upgrade system firmware

05

YZ part of the System Error Code or Warning

Possible for customer to perform action

Upgrade driver or computer software

05.1

XX part of the System Error Code or Warning

Fan of the PSU/PCA Main

05.2

XX part of the System Error Code or Warning

Main memory size failure.

06

YZ part of the System Error Code or Warning

Possible for customer to perform action

Add accessory

06.1

XX part of the System Error Code or Warning

Formatter

06.3

XX part of the System Error Code or Warning

Formatter

07

YZ part of the System Error Code or Warning

Possible for customer to perform action

Escalate

07.1

XX part of the System Error Code or Warning

Fan PSU

08

XX part of the System Error Code or Warning

Front panel

08

YZ part of the System Error Code or Warning

Possible for customer to perform action

Send plot again

09

YZ part of the System Error Code or Warning

Possible for customer to perform action

Wrong part installed

10

YZ part of the System Error Code or Warning

Qualified personnel assistance required

Replace

11

XX part of the System Error Code or Warning

Trailing cable

11

YZ part of the System Error Code or Warning

Qualified personnel assistance required

Reseat/Reconnect/Clean/Adjust (manually)

12

YZ part of the System Error Code or Warning

Qualified personnel assistance required

Calibrate/Adjust (using automatic process)

12.n

XX part of the System Error Code or Warning

Carriage flex circuit n to pens

13

YZ part of the System Error Code or Warning

Qualified personnel assistance required

Power off

13.1

XX part of the System Error Code or Warning

ISS Cable Left

13.2

XX part of the System Error Code or Warning

ISS Cable Right

14

YZ part of the System Error Code or Warning

Upgrade system firmware

15

YZ part of the System Error Code or Warning

Qualified personnel assistance required

Upgrade driver or computer software

16

YZ part of the System Error Code or Warning

Qualified personnel assistance required

Qualified personnel assistance required

Add accessory

17Harness Main to printmech
17

YZ part of the System Error Code or Warning

Qualified personnel assistance required

Escalate

18

YZ part of the System Error Code or Warning

Qualified personnel assistance required

Send plot again

19

YZ part of the System Error Code or Warning

Qualified personnel assistance required

Wrong part installed

21.1

XX part of the System Error Code or Warning

Service station

21.2

XX part of the System Error Code or Warning

Service station

21.3

XX part of the System Error Code or Warning

Service station

21.4

XX part of the System Error Code or Warning

Primer

22.0

XX part of the System Error Code or Warning

Bongo error BPS0 (ISS Left)

22.1

XX part of the System Error Code or Warning

Bongo error BPS1 (ISS Left)

22.2

XX part of the System Error Code or Warning

Bongo error BPS2 (ISS Right)

22.3

XX part of the System Error Code or Warning

Bongo error BPS3 (ISS Right)

24

XX part of the System Error Code or Warning

Tube assembly (IDS)

26.1

XX part of the System Error Code or Warning

Supplies error

26.2

XX part of the System Error Code or Warning

Supplies error

27

XX part of the System Error Code or Warning

Printhead error

41

XX part of the System Error Code or Warning

Paper-axis motor

42

XX part of the System Error Code or Warning

Scan-axis motor

44

XX part of the System Error Code or Warning

Aerosol fan

47

XX part of the System Error Code or Warning

Star wheel motor

48

XX part of the System Error Code or Warning

PPS mechanism

51

XX part of the System Error Code or Warning

Window Sensor

52

XX part of the System Error Code or Warning

Drop detector

52.1

XX part of the System Error Code or Warning

Drop detector

52.2

XX part of the System Error Code or Warning

Drop detector

53

XX part of the System Error Code or Warning

Media Sensor

54

XX part of the System Error Code or Warning

Media Lever Sensor

55

XX part of the System Error Code or Warning

Line sensor

56

XX part of the System Error Code or Warning

Drive roller analog encoder sensor

58

XX part of the System Error Code or Warning

Color sensor (ESP)

58.1 ... 58.4

XX part of the System Error Code or Warning

Color sensor (ESP)

61

XX part of the System Error Code or Warning

Error job

63

XX part of the System Error Code or Warning

Input/output through LAN card

64

XX part of the System Error Code or Warning

Input/output through USB port

65

XX part of the System Error Code or Warning

Input/output (not known what port)

66

XX part of the System Error Code or Warning

Input/output (not known what port)

67

XX part of the System Error Code or Warning

Input/output through FireWire port

71

XX part of the System Error Code or Warning

Memory management

72

XX part of the System Error Code or Warning

Firmware error

73

XX part of the System Error Code or Warning

Servo

74

XX part of the System Error Code or Warning

Part Number/Serial Number

75.1

XX part of the System Error Code or Warning

Preventive Maintenance kit #1

75.2

XX part of the System Error Code or Warning

Preventive Maintenance kit #2

75.3

XX part of the System Error Code or Warning

Preventive Maintenance kit #3

79

XX part of the System Error Code or Warning

Assertion (uncontrolled FW error)

81

XX part of the System Error Code or Warning

Media advance

85

XX part of the System Error Code or Warning

Media-axis encoder reading

86

XX part of the System Error Code or Warning

Scan-axis encoder reading

87

XX part of the System Error Code or Warning

Scan-axis encoder reading

94

XX part of the System Error Code or Warning

Color calibration

94.1

XX part of the System Error Code or Warning

Profiler

95

XX part of the System Error Code or Warning

Printhead alignment

97

XX part of the System Error Code or Warning

Paper advance calibration

XX.n:YZ.m

Error Codes Format:

• XX: Subsystem or process (2 digits).

• n: Subsystem or process index (if more than one used in the product) – optional. e.g. Identify the Ink Supply (color and number).

• Y: Who should perform the action (1 digit) – (0 for User or 1 for Service Engineer).

• Z: Action to perform (1 digit).

• m: additional actions/information to consider (1 digit) – Optional.

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